Support
Questions or problems with DDL Expander? Email us and we'll help.
We aim to respond within 2 business days (Pacific Time).
Quick fixes
The add-in doesn't appear after your admin deployed it
Microsoft's centralized deployment can take several hours, and up to 24 hours, to reach users. After that, close and reopen Outlook, or refresh Outlook on the web. The install guide walks through deployment step by step.
"Needs admin approval" message
A Microsoft 365 administrator must approve DDL Expander for your organization before it can read distribution lists. Ask your administrator to complete the approval.
The sign-in prompt keeps appearing
Sign out of Outlook and sign back in. In Outlook on the web, clear your browser's cache and cookies for Outlook, then sign in again.
Billing
Your organization's billing admin can manage payment details, invoices, seats, and cancellation by choosing Manage billing in DDL Expander. For anything else about billing, email us.
Privacy and data requests
To access, correct, export, or delete your information, email support@liquidtrinitytechnologies.com with the subject "Privacy request". See our Privacy Policy for details.
Security issues
To report a vulnerability, email support@liquidtrinitytechnologies.com with the subject "Security report". Include enough detail for us to reproduce it. Please give us reasonable time to fix the issue before disclosing it, and don't access other customers' data, disrupt the service, or run automated scans. We won't pursue action against good-faith research that follows these guidelines.
Company
Liquid Trinity Productions LLC dba Liquid Trinity Technologies
Santa Monica, California